Outdoor Architects Complaint
Outdoor Architects Drained My Wallet...Not my Backyard!
On June 9, 2015 I contracted with Matt Gately of Gately Scapes to install my patio.
Mr. Gately began the patio installation on July 2, 2015. During the installation process we noticed a strong feces-like odor coming from all three of the drains that Mr. Storch installed. Upon examination we discovered black water was filled to the top of the drain boxes with a mold-like substance growing on top of the water. Mr. Gately also showed me that the drain pipes had not been attached properly to the drain boxes and there had been no flow of water through the drain since installation on June 3, 2015. More, importantly, Mr. Gately showed me that there was no swale in the design of the drainage system. The pipe was almost flush with the rest of the lawn, leaving no pitch in the line for the water to drain. The lack of water flow created the stagnant water growth. Also, the systems was not properly prepared. The trench should have been filled with gravel, a mesh should have been laid down around the pipe and the pipe should have been covered with another layer of gravel, before placing top soil and replacing the sod. I called Mr. Storch, and sent him pictures of the area. He informed me that he would send out a foreman. I then went on the internet to educate my self about how the drainage system should have been installed. Everything that Mr. Gately told me was true about the planning, preparation, and materials needed to perform the work satifactorily. I then asked Mr. Gately how much he would charge to repair the inadequate work that Mr. Storch had performed. He charged me $1200 to install 5 drains properly in my backyard, with the understanding that if more are needed, he will return to further seek a drainage resolution. After 3 days of heavy rain, there is no excess water in any of the 5 drains, and I have had to water the area daily because new sod was laid around the patio floor. I feel that Mr. Storch literally defrauded me out of $1500 for a job that even the do-it-your-self TV channels would have turned out better. There was nothing even close to professional about the work that Outdoor Architects performed on June 3, 2015. I would never recommend Outdoor Architects to anyone. Again, I feel that I was defrauded out of $1500 for positively poor service.
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